OutletCity.lt – Product Safety & Recalls
At OutletCity.lt, customer safety and satisfaction are our top priorities. We are committed to providing high-quality, authentic products that comply with the highest safety and regulatory standards.
In the rare case that a product does not meet these standards, we may initiate a product recall to protect our customers and ensure full transparency.
What Is a Product Recall?
A product recall is a proactive measure taken when an item is identified as potentially unsafe, defective, mislabeled, or otherwise not in compliance with health, safety, or regulatory standards. This may include:
Manufacturing or design defects
Safety hazards or risk of injury
Incorrect labeling or missing information
Failure to meet legal or compliance standards (e.g., EU regulations, CE marking)
What Happens During a Recall?
If a product you purchased is subject to a recall, OutletCity.lt will:
| Step | Action |
|---|---|
| 1 | Notify you directly via email if your order is affected. |
| 2 | Provide clear instructions on how to return the item or receive a replacement/refund. |
| 3 | Cover all return shipping costs related to the recall. |
| 4 | Offer compensation, store credit, or an alternative product where applicable. |
Your Safety Is Our Priority
We strongly advise customers to immediately stop using any recalled product and follow the instructions provided. Our goal is to ensure a quick, smooth resolution while maintaining your trust.
You can always visit this page for up-to-date information on product recalls and safety notices.
Questions or Concerns?
If you believe you’ve received a recalled product, or have questions about a current recall, please contact our Customer Care team:
| Contact | Details |
|---|---|
| contact@outletcity.lt | |
| Hours | Monday – Friday, 09:00 – 18:00 (Vilnius time) |
OutletCity.lt is committed to protecting our customers, ensuring transparency, and resolving any issues promptly.