Track Your Order – OutletCity.lt
At OutletCity, we know how exciting it is to wait for your perfect purchase to arrive — and how important it is to stay informed at every step. That’s why we’ve made order tracking simple, transparent, and reliable.
How to Track Your Order
As soon as your order has been processed and shipped, you’ll receive a confirmation email with a tracking link.
Click the link to view the real-time status of your parcel via our trusted delivery partners:
Post Express UK
Royal Mail
DPD / DHL Express (depending on region)
You can also log in anytime to your Account Dashboard → “My Orders” to track directly.
Order Status Guide
| Status | Meaning |
|---|---|
| Order Placed | We’ve received your order and are preparing it. |
| Processing | Your items are being carefully packed and inspected. |
| Shipped | Your order has left our London facility. |
| In Transit | The parcel is moving through the courier’s network. |
| Out for Delivery | The courier will deliver your parcel today. |
| Delivered | Your order has been successfully delivered. |
International Shipments
If you’re ordering from outside the UK:
Your parcel may go through customs clearance in your country.
This can add 1–3 business days depending on local processing.
The tracking page will show if your parcel is “Held at Customs”, and you’ll receive instructions (email/SMS) on paying any applicable duties/taxes.
Didn’t Receive a Tracking Number?
Please allow up to 24 hours after placing your order for the tracking email to arrive.
If it doesn’t show up, or you need help — just reach out to us:
Email: contact@outletcity.lt
Response Time: within 24 hours, Monday–Friday.
Need Further Assistance?
If your parcel is delayed, appears stuck, or you’re unsure about its status — our support team is here to help. We’ll investigate directly with the courier and keep you updated every step of the way.
✨ At OutletCity, every order is:
Packed with care
Tracked in real time
Supported by responsive customer service
Your delivery is always in safe hands.